controlled explosion (narnee) wrote in lj_textmessage,
controlled explosion
narnee
lj_textmessage

Virgin Mobile UK Problems

Hello. I was sent here by support; I hope someone here can help.

I added the text messaging feature (specifying registered users only) to my userinfo page. A friend tried to send me one, but got a bounce message stating 'user unknown.' I then tested it myself and got the same message, so I e-mailed Virgin Mobile UK's customer service department.

Their reply said that they do not support sending text messages to one's phone via number@vxtras.com or through any e-mail address; the destination can only be just the Virgin Mobile phone number.

As this is contradictory information than what is on the site of supported mobile companies, I thought I should a) let you know and b} ask if this can be changed/fixed so I can utilise this feature.

Thanks in advance for your help!
Tags: virgin mobile - uk
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